Telephone hotline

Feel free to give us a call:

02151 - 7 633 633

Monday till thursday:

from 8:00 - 13:00
and from 14:00 - 17:00

Friday:

from 8:00 - 13:00
and from 14:00 - 15:30

 

Write us an e-mail:

info@davetiye.de

FAQ - Frequently asked questions

Contents:

1. Express Service 24h

2. Order Sample

3. Custom Made Cards

4. Print in two languages

5. Shipping Costs

6. Delivery Times

7. Minimum Order Quantity

8. Free Personalised Labels

9. Letter Stickers

10. Editor is not working

11. Repeat order

• 1. Express Service 24h

  

  All printed items ordered with Express-Delivery placed until 11:00 am from Monday to Thursday are printed and posted the same day. The shipment will be delivered the following day!

  This service is available for all products that are produced in full color at our office in Krefeld.
  These items are marked with our "Express Service 24h" icon (example on the following picture).

• 2. Order Samples

  Get an impression of your favorite card!

  We send up to 3 sample cards including shipping costs - if have only the sample cards in your shopping cart. We send you your samples completely set up and folded.

  We ship your samples on the next working day after your order

  You receive a 5,00 € Voucher valid with a shopping cart value from 100,00 €.

• 3. Custom Made Cards (gold embossing, silver embossing, black embossing and relief embosing)

  All products of the category Custom made have a special paper thickness and can be embossed in gold or silver or printed with screen printing technique. These manufacturing techniques guarantee a remarkable print for your card.

  IMPORTANT: Starting from the date of your print approval it takes about 14 working days to produce and deliver the cards to you.

• 4. Print In Two Languages

  You have two options to create your multilingual card:

  1. Both languages on one card - no additional costs.

  

  2. Each language version on a separate card - double printing costs will be charged.

  

  IMPORTANT! If you prefer to have "Both languages on one card", please leave at "Note / remark" (tab "Print options card") for us.

• 5. Shipping costs

  Germany

  Pick up on site: 0,00 €

  UPS Standard: 7,00 €

  UPS Express: 13,00 €

  UPS Express with Saturday delivery: 34,00 €

  Europe

  Pick up on site: 0,00 €

  UPS Standard: 14,50 €

  UPS Express: not possible

  UPS Express with Saturday delivery: not possible

  Switzerland

  Pick up on site: 0,00 €

  UPS Standard: 29,00 €

  UPS Express: not possible

  UPS Express with Saturday delivery: not possible

  Simultaneous orders are included in a single shipping!

• 6. Delivery times

  Unprinted products

  Unprinted products are posted on the next working day after your order. The usual delivery time is one working day.

  Printed products

  Printed products are posted one day after we receive your printing permission.

  Custom Made Cards

  Starting from the date of your print approval "Custom made Cards" take about 14 working days to be produced and delivered to you.

  Tracking

  You will receive an e-mail with a tracking number on outgoing goods. So you can track your shipment here.

• 7. Minimum order quantity

  Invitation cards

  Minimum order quantity: 30 pieces.
  Increase the order quantitye: in steps of 10 only (40, 50, 60, 70 ...).

  Envelopes only

  Minimum order quantity: 30 pieces.
  Increase the order quantity: in steps of 10 only (40, 50, 60, 70 ...).

  Envelopes optional to a card

  Minimum order quantity: 0 pieces.
  Increase the order quantity: in steps of 10 only (10, 20, 30, 40 ...).

  Favors

  Minimum order quantity: 10 pieces.
  Increase the order quantity: in steps of 5 only (15, 20, 25, 30 ...).

  Displays and tablets

  Minimum order quantity: 1 pieces.
  Increase the order quantity: in steps of 1 only (2, 3, 4, 5 ...).

• 8. Free Personalised Labels

  Enter date and names of your celebration during your order of "guest gifts" (picture below). We will provide your order with enough heart-shaped adhesive labels for free. These can be attached to all boxes.

  

• 9. Letter Stickers

  Seal your envelopes with our Letter Stickers and upgrade your invitation.

  The Stickers are self-adhesive. We deliver them on bows (10 pieces on each bow).
  They are pre-cut and are easy to peel off.

  

• 10. Editor not working

  If the Editor – your own Design is now working or it is not possible to use a certain tool. You have to clear your browsers cache.

  Clearing your web browser's cache with the following steps:

  Firefox:

  1. Click on top right „History and Bookmarks"..

  2. Select „Clear Recent History“..

  3. Set a tick at „Cache“.

  

  4. Remove the other hooks.

  5. Click „Clear now“.

  6. Restart the Editor.

   

  Chrome:

  1. At the top right, click “three bullets menue”.

  2. Click “More tools” “Clear browsing data”.

  

  3. At the top, choose a time range. To delete everything, select “All time”.

  4. Next to "Cookies and other site data" and "Cached images and files" check the boxes.

  5. Click „Clear data“.

  6. Restart the Editor.

• 11. Repeat order

  How to place a repeat order:
  
  1. Select the card you ordered previously.
  
  2. Select the order quantity for your repeat order.
  
  3. Select the printing option “CARD with Digital printing - your own design”.
  
  4. Add the bridal pair names, the wedding date and the term „unmodified reppeat order“.
  
  5. Click on Preview and select “I have double-checked my data”
  
  6. Add the order to your card.
  
  7. Select paymentmmethod and shipping.
  
  8. Add the Note „Repeat Order“ in Comments on the checkoutpage.
  
  9. Finalise your order.
  
  10. We confirm your repeat order by e-mail.

Shipping costs

Germany

Pick up on site: 0,00 €

UPS Standard: 7,00 €

UPS Express: 13,00 €

UPS Express with Saturday delivery: 34,00 €

EU except Germany

Pick up on site: 0,00 €

UPS Standard: 14,50 €

UPS Express: not possible

UPS Express with Saturday delivery: not possible

Switzerland

Pick up on site: 0,00 €

UPS Standard: 29,00 €

UPS Express: not possible

UPS Express with Saturday delivery: not possible

Simultaneous orders are included in a single shipping!

UO-001

Size: 22 x 10,8 cm

from 0,14 €

UO-002

Size: 22 x 10,8 cm

from 0,14 €

UO-003

Size: 22 x 10,8 cm

from 0,14 €

UO-004

Size: 22 x 10,8 cm

from 0,14 €

UO-005

Size: 20 x 14 cm

from 0,11 €

UO-006

Size: 20 x 14 cm

from 0,17 €

UO-007

Size: 20 x 14 cm

from 0,19 €

UO-008

Size: 20 x 14 cm

from 0,17 €

UO-010

Size: 27,5 x 9,5 cm

from 0,15 €

UO-011

Size: 27,5 x 9,5 cm

from 0,19 €

UO-012

Größe: 27,5 x 9,5 cm

(inkl. MwSt) ab 0,17 €

UO-013

Size: 29 x 11 cm

from 0,22 €

UO-014

Size: 29 x 11 cm

rom 0,22 €

UO-015

Size: 17 x 17 cm

from 0,17 €

UO-016

Size: 17 x 17 cm

from 0,17 €

UO-019

Size: 23,5 x 10,5 cm

from 0,14 €

UO-020

Size: 23,5 x 10,5 cm

from 0,14 €

UO-022

Size: 17 x 17 cm

from 0,12 €

UO-23

Size: 21 x 14,5 cm

from 0,14 €

UO-025

Size: 21 x 15 cm

from 0,13 €

UO-28

Größe: 22 x 11,5 cm

(inkl. MwSt) ab 0,12 €

UO-036

Size: 17 x 17 cm

from 0,13 €

UO-048

Size: 20 x 20 cm

from 0,32 €

UO-049

Size: 20 x 20 cm

from 0,23 €

UO-050

Size: 20 x 20 cm

from 0,25 €

UO-1124

Size: 22,5 x 15,5 cm

from 0,20 €

UO-1135

Size: 18 x 18 cm

from 0,20 €

UO-1148

Size: 20,5 x 14,5 cm

from 0,27 €

UO-043

Size: 16 x 16 cm

from 0,27 €

UO-045

Size: 16 x 16 cm

from 0,27 €

UO-051

Size: 14 x 14 cm

from 0,27 €

Neutral (without printing) orders are delivered in normal household quantities the following day!
This applies to orders received until 13:00 from Mondays to Thursdays and ordered with the option Express.
Similarly, express orders will be delivered with printing the following day if they are issued by 11:00 am on Mondays to Thursdays.

This service is available for all products that are produced in full color in our house (Krefeld).
These items are marked with the pictogram pictured above in the detail view of the card.

What is a Lettering Sticker?

Seal your envelopes with our Letter Stickers and upgrade your invitation.

The Stickers are self-adhesive. We deliver them on bows (10 pieces on each bow).
They are pre-cut and are easy to peel off.